Refund & Cancellation Policy

1. Cancelling an order

You may request cancellation before the branch accepts the order or starts preparation. Once accepted or preparation has begun, cancellation may no longer be possible because food is prepared specifically for you.

2. Issues that may qualify

A refund, replacement, or suitable compensation may be available when:

• Spicy Meal cancels the order or an essential item is unavailable.
• An item is incorrect, missing, damaged, or unsuitable for consumption.
• Delivery fails due to Spicy Meal or its assigned delivery service.
• A significant service failure is attributable to Spicy Meal.

3. Circumstances that may limit eligibility

Resolution may be limited when an issue results from an incorrect customer-supplied address, unanswered delivery calls, unavailability to receive the order, incorrect customer selections, or a change of mind after preparation begins.

4. Reporting and evidence

Report missing, incorrect, damaged, or unsuitable products as soon as possible, preferably within 24 hours. We may request the order number, a problem description, and a supporting photo when reasonably available.

5. Possible resolutions

Depending on impact, we may offer replacement, redelivery, a partial refund, refund of an affected item, or a full refund when the entire order is materially affected. Account credit is used only with customer agreement.

6. Refund method and timing

Electronic refunds normally return to the original payment method. Approved refunds are normally processed within 7-14 business days; appearance may depend on the bank or payment provider. Cash-order refunds may use a method agreed with the customer.

7. Consumer rights and contact

This policy does not limit mandatory consumer rights under applicable law. For help, call 920031495 or email info@spicymeal.com.sa.