LEGAL
Terms & Conditions
Clear, fair rules for using the Spicy Meal website, app, and ordering services.
1. Acceptance and eligibility
By using the Spicy Meal website or app, you agree to these terms. You must be legally able to place an order or use the service under a parent or guardian’s supervision where required.
2. Account and phone number
You are responsible for accurate phone, account, and address details; protecting your device and access methods; and not sharing verification codes. Tell us promptly if you suspect unauthorized use.
3. Products, prices, and availability
Products, prices, availability, and images may vary by branch and ordering channel. The menu may change without prior notice. Approved prices and details are shown before order confirmation.
4. Branches and service areas
Branch and delivery availability depend on operating hours, coverage, and capacity. Pickup is available only from the selected branch, and delivery only to addresses the service accepts within its coverage area.
5. Order confirmation or rejection
Submitting an order is not final acceptance. An order is confirmed after branch acceptance and payment confirmation where applicable. We may reject an order for unavailability, payment failure, or suspected misuse, while notifying the customer and handling any amount due under the policy.
6. Customization, allergens, and dietary information
We process selected modifiers as shown in the order, but you must review them. Products may contain or be prepared around allergens. Contact support before ordering if you have a severe allergy; menu information is not medical advice.
7. Address and delivery
You must provide a correct, clear address and remain available for calls and receipt. Delivery times are estimates and may be affected by operations, traffic, and weather.
8. Promotions, coupons, and loyalty
Promotions and coupons may have dates, minimums, selected branches, and separate conditions, and cannot be combined unless stated. Loyalty points are not cash, may expire or change with notice, and may not be earned or used fraudulently.
9. Cancellation and refunds
The published Refund and Cancellation Policy applies. Neither it nor these terms limits mandatory consumer rights under applicable law.
10. Misuse and account suspension
Fraud, coupon abuse, service disruption, and impersonation are prohibited. We may proportionately restrict or suspend accounts to investigate or protect customers and the service, subject to applicable rights.
11. Intellectual property and third parties
Official marks, content, and designs belong to their owners. Payment, delivery, mapping, or authentication providers may support parts of the service, and their terms may apply to what they provide.
12. Availability and liability
Services may be temporarily unavailable for maintenance or outages. We use reasonable care to provide accurate information and service; liability is determined under applicable law and the circumstances. Nothing excludes a right or liability that cannot legally be excluded.
13. Governing law and contact
These terms are governed by applicable law. Contact info@spicymeal.com.sa or 920031495.